Purpose

This policy governs shipment of products purchased through the Dometic Mobile Power Solutions online store in Australia and operates alongside Australian Consumer Law.

Shipping Coverage

Australia-wide delivery is available. International shipping is not currently offered. Dangerous Goods (DG) shipments cannot be delivered to PO Boxes.

Freight Charges

Free standard shipping applies to eligible non-DG orders up to 25kg unless otherwise stated. Oversized, palletised, DG and remote-area deliveries may attract additional charges displayed before checkout.

Order Processing

Orders are generally processed within 1-2 business days after payment confirmation. Backorders and custom-built items may require longer lead times.

Delivery Timeframes

Metro 2-5 business days, Regional 4-8 business days, Remote 7-12 business days. DG shipments may require additional transit time.

Delivery Requirements

Customers must provide an accurate delivery address and safe access for carriers. Signature may be required.

Tracking

Tracking details will be provided where supported by the carrier.

Authority to Leave

Available for eligible shipments. Risk transfers upon delivery where Authority to Leave has been selected.

Lost, Delayed or Damaged Deliveries

Customers should notify Dometic within 3 business days of visible transit damage, shortages or incorrect items. Dometic will investigate with the carrier.

Customer Responsibilities

Customers must inspect goods on receipt and retain packaging until satisfied the goods are acceptable.

ACL Statement

Nothing in this policy limits rights available under the Australian Consumer Law.