Warranty Policy

Updated: 28 November 2025

For the latest up to date Warranty Policy for all Enerdrive | Dometic products, please click the link below.

Dometic Mobile Power APAC Product Warranty

In the unlikely event that a technical issue arises with an Enerdrive or Enerdrive Dometic product, customers are encouraged to initially contact the Dometic Power Solutions APAC Support Team on
1300 851 535 or support.enerdrive@dometic.com for immediate assistance.

Important Note: Consumer Protections

Australia

This warranty is provided in addition to rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for foreseeable loss or damage. You are also entitled to repairs or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand

This warranty is supplemental to rights under the Consumer Guarantees Act 1993, unless the purchase is made for commercial purposes—in which case consumer guarantees are excluded.

Dometic Power Solutions APAC warrants that its products will be free from defects in materials and workmanship (under normal conditions) for up to 5 years from the date of purchase.

Warranty Support Team

The Dometic Power Solutions APAC Support Team will typically identify one of the following:

User Error: Guidance will be provided to resolve the issue.
Installation Issues: May require photos of wiring/install. Usually not covered by replacement but support is provided.
Product Failure: If conditions are met, the product will be repaired, replaced, or refunded.

Advanced Warranty Replacement Program

Available for the first 18 months of end-user ownership.

Credit Account Customers

Replacement product shipped immediately and charged. Refund issued once faulty product is returned and approved under warranty.

COD / End Users

Replacement product shipped and charged to credit card. Refund issued upon successful warranty validation.

Conditions

If the returned product is not faulty or not covered under warranty, no refund will be issued and the product will be returned at your expense.

Warranty Coverage

Which Products Are Covered?

All products manufactured or supplied under Enerdrive and Enerdrive Dometic brands.

Warranty Period

Defined in the product warranty table. The period begins from first purchase by a non-reseller. Remaining balance applies to subsequent owners.

Warranty claims must be made within a reasonable timeframe (typically within 90 days of noticing a fault).

Who Is Covered?

Original purchaser and subsequent owners of the product.

What Is Being Warranted?

Products will be free from defects in materials and workmanship under normal conditions.

Dometic Power Solutions APAC does not guarantee uninterrupted or error-free operation and products may not be suitable for mission-critical applications such as medical or mining (unless otherwise specified).

Who Determines a Defect?

Dometic Power Solutions APAC determines whether a defect exists, acting reasonably. Decisions may be reviewed by a court.

Remedies

Repair
Replacement
Refund

Covered Costs

Delivery and installation of repaired/replacement items
Return freight of defective products
Reasonable consequential costs (if ACL applies)

Note: Written approval must be obtained before incurring costs.

Warranty Limitations

This warranty does not cover faults resulting from:

Improper installation, storage, handling or maintenance
Failure to follow instructions or commissioning procedures
Physical damage or environmental exposure
Use outside intended conditions or specifications
External influences (water, pests, voltage issues, lightning, etc.)
System integration issues
Normal wear and tear
Unauthorised repairs or modifications
Use of non-approved parts
Other faulty system components
Unreasonable or unintended use
Events beyond Dometic Power Solutions APAC control
Continued use after fault occurs

Commercial, medical, and mining applications: maximum warranty period is 24 months unless otherwise agreed.

Making a Warranty Claim

Contact Dometic Power Solutions APAC Support and provide:

Email claim submission
Description of fault
Photos of installation and wiring
Proof of purchase
Compliance with return instructions

Contact:

Dometic Power Solutions APAC

Unit 3/11 Millennium Place, Tingalpa QLD 4173

Phone: 1300 851 535

Email: support.enerdrive@dometic.com

Warranty Process

Product assessed upon return
If valid → repair, replace, or refund
If invalid → explanation provided, return at customer expense

Replaced products become the property of Dometic Power Solutions APAC. If unavailable, a similar or superior product may be supplied.

Additional Conditions

Serial number must not be altered or removed
Product must be paid for in full
Warranty is transferable but applies to original installation only

Dometic Power Solutions APAC may collect personal information to process claims. This will not be shared without consent.

Warranty Period Table

Product Category	Warranty Period	Key Conditions
Battery Chargers / Inverters / Combi Units	5 Years	Must follow installation best practice
Battery Monitors	5 Years	Installation compliance required
Lithium Batteries	5 Years	Correct charge profile required No under-bonnet installation <70% capacity may qualify as warranty claim
Solar Panels	5 Years	Degradation expected <70% output may qualify Excludes environmental damage
Solar Controllers	5 Years	Install per best practice
System Packages	5 Years	Includes components and workmanship
Connection Accessories	Up to 5 Years	Valid while installed
Simarine (standalone)	3 Years	Manufacturer warranty applies
Other Brands	Varies	Manufacturer warranty applies